More complex needs. The same human focus.

WHAT SUPPORT CAN LOOK LIKE

Understand the detail. See the person.

The examples below describe the support we are preparing to offer. Your assessment and agreed care plan would specify exactly what can be provided.

• An individual care planBring together your daily support needs, communication preferences and guidance from the clinicians already involved in your care.
• Personal care with additional needsPlan assistance with washing, dressing and toileting around symptoms such as weakness, fatigue or reduced movement.
• Movement and positioningFollow an assessed moving-and-handling plan, using appropriate equipment and agreed positioning support.
• Communication supportAllow time and use your preferred communication methods, including aids or approaches recommended by your clinical team.
• Agreed clinical supportDiscuss medication assistance, monitoring and any specific clinical tasks individually. Each task requires an appropriate care plan and a professional with the right training and competence.
• Coordinated careRecord changes or concerns and follow the agreed escalation plan with your existing GP, community team or other clinicians.

Before care begins, we would agree

• The exact clinical tasks required, rather than the diagnosis alone.
• Existing care plans, specialist advice and necessary equipment, shared through an appropriate process.
• Whether the required skills, supervision and staffing can be put in place before care begins.